Refund Policy

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The Service is a digital service delivered immediately: once you pay and seal your message, it is stored and cannot be changed. For this reason payments are generally non-refundable after a message has been sealed.

When we will refund you

We will refund you in full if you were charged but your message was not saved because of a technical problem, or if you were charged more than once for the same message.

How to request a refund

Email us within 14 days of the payment from the address you used to sign in, and include the date of the payment. See the contact page.

How refunds are paid

Refunds go back to the original payment method. After we approve a refund, your bank may need several business days to show it.